Refund & Cancellation Policy

Overview

This policy outlines the terms under which subscription fees may be refunded and how cancellations are processed. By subscribing to the Debryx platform, you agree to this policy.

Subscription Plans

Debryx offers monthly and annual subscription plans. The specific fees and billing terms are outlined in your order form or subscription plan selection.

Cancellation Policy

• Monthly Plans: You may cancel at any time. The cancellation will take effect at the end of the current billing period. You will retain access to the Platform until the end of the paid period.
• Annual Plans: You may cancel at any time. Refunds for annual plans are governed by the refund policy below.
• Free Trials: You may cancel at any time during the trial period. No charges will be incurred.

Refund Policy

Monthly Plans

Monthly subscription fees are non-refundable except in cases where Debryx is unable to provide the service due to a verifiable technical issue on our end. Refund requests must be submitted within 7 days of the billing date.

Annual Plans

• Within 14 days of purchase: Full refund minus a processing fee equivalent to one month of service
• 15–30 days of purchase: 50% refund of the remaining subscription value
• After 30 days: No refund is available for annual plans

Add-on Services

Fees for add-on services (additional storage, API usage overage, professional services) are non-refundable once the service has been rendered.

How to Cancel

To cancel your subscription, please:

1. Log in to your Debryx account
2. Navigate to Settings > Billing > Subscription
3. Click “Cancel Subscription” and follow the prompts

Alternatively, contact our billing team at billing@debryx.in.

Data After Cancellation

Upon cancellation, you will have 30 days to export your data from the Platform. After 30 days, your data will be securely deleted in accordance with our Data Retention Policy. If you reactivate your subscription within 90 days of cancellation, we may be able to restore your data.

Payment Disputes

If you believe you have been billed incorrectly, please contact us within 30 days of the billing date. We will investigate and resolve the issue promptly.

Contact

For billing and refund inquiries, contact billing@debryx.in.